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Joe Nguyen is a seasoned professional with extensive experience in business system analysis and project management, currently serving as the Lead Business System Analyst at Huntington National Bank since January 2021. In this role, Joe leads efforts to ensure the timely delivery of the Software Product LifeCycle for Enterprise Service technology using Agile methodology, alongside responsibilities including mentoring, training, and production incident resolution. Prior to this, Joe held various positions at Chase from January 2003 to December 2019, where significant contributions included managing the Mortgage Express Application, authoring business requirement documents, and leading user acceptance testing with a focus on quality and compliance. Joe is notable for achieving top rankings in loan quality review and customer service, and holds a Bachelor of Science degree in Engineering from the University of Evansville.