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Karla L. is an experienced professional in relationship management and operations coordination, currently serving as Coordenadora de Relacionamento at Huntington Medicina Reprodutiva since December 2019. In this role, Karla leads national relationship management efforts, focusing on process mapping and continuous improvement initiatives. Previous positions include Coordenadora de Relacionamento at RH Digital Pagga, where Karla led client relationship management and team development, and Gestora at Alliar, overseeing various customer service functions. Karla's extensive background also includes senior operations coordination at Teleperformance, management roles at Cia Ultragaz, and supervisory duties at DEDIC-GPTI, demonstrating a strong commitment to team performance and customer excellence. Educational qualifications include a Bachelor's degree in Psychology with a focus on Industrial and Organizational Psychology from Universidade São Marcos and a degree in Tourism from Faculdade de Tecnologia Fundetec.