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Milan M. is a seasoned Customer Success professional with extensive experience across various technology and customer-facing roles. Currently serving as a Senior Customer Success Manager at Coalition, Inc. since January 2024, Milan previously held similar senior positions at Humn, focusing on improving driving and fleet behavioral risks using their advanced platform, Rideshur. Milan's career also includes roles at Nodes & Links, where contributions were made to the Aegis platform for project management, and Gravity Sketch, where the development of the Customer Success function was supported post-funding. Additional experience encompasses client technical operations at Community Fibre Limited, project management at SIMPLY ELECTRICAL, and technical support at Amazon. Milan holds a BSc in Computer Science from Middlesex University, with a focus on Artificial Intelligence and programming.