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Marc Smith Sr, HDI-DSM, possesses extensive experience in IT support and management, currently serving as a Tier 2 Deskside Manager and Desktop Support Team Lead at HumanTouch, LLC since March 2012. Prior roles include Help Desk Technician at Acentia from November 2005 to March 2010, and Information Technology Consultant at Booz Allen Hamilton from March 2001 to March 2004. Education includes studies at Strayer University and the University of the District of Columbia.