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Elvis Nolasco is an experienced IT professional currently serving as a System Administrator and Help Desk Desktop Support at HumanTouch, LLC since June 2022. Nolasco has a proven track record in executing technical software installations for FDA centers, leading to a significant user experience improvement, and reducing issue resolution time through effective remote assistance. Previous roles include Help Desk Technician, where systematic approaches and standardized documentation were implemented to enhance operational efficiency. Additionally, Nolasco has gained experience in customer service and sales through various positions at Sam's Club and Popeyes Louisiana Kitchen, Inc. Currently pursuing a Bachelor's degree in Computer Science from Southern New Hampshire University, Nolasco also completed training at TrainAce in 2019.