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Katie Hershey is an experienced program manager currently overseeing various initiatives at Human Services, Inc, including Critical Time Intervention and Homeless Acute Case Management. Prior to this role, Katie served as the ERAP Program Manager at Community Progress Council, where management of a multimillion-dollar rental and utility assistance program was a key responsibility, especially during the COVID-19 pandemic. Earlier experience includes serving as a self-sufficiency coach and community outreach advocate, along with administrative roles supporting victim assistance. Katie holds a Bachelor of Science in Criminal Justice from York College of Pennsylvania.