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Sunil Kappal is an accomplished professional with extensive experience in analytics, process excellence, and customer experience across various sectors, including retail, healthcare, and telecommunications. Currently serving as the Executive Director of BI & Analytics at Humach, Sunil leverages over 30 years in the industry to enhance customer care through innovative technology and insights. Previous roles include General Manager of Planning & Analytics at Reliance Retail, where leadership skills were demonstrated by building dynamic analytics teams, and Service Delivery Leader for Analytics at R Systems, where assistance was provided to Fortune 500 companies in achieving transformation strategies. With a solid educational background, including an MBA in Information Technology from Swami Vivekanand Subharti University and a focus on marketing from the Indian Institute of Management, Sunil is well-equipped to drive impactful projects and foster a culture of innovation.