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Jake Minturn is an experienced professional in customer success and marketing, currently serving as the Director of Customer Success at Hum since March 2021. Prior roles include Business Analyst at Hum and Account Manager at Journey Group, Inc. from October 2018 to March 2021. Jake's expertise extends to marketing and communications, having held positions such as Director of Marketing and Communications at the Curry School of Education Foundation and Director of Digital Media at the UVA Alumni Association from 2014 to 2017. Additional experience includes digital marketing roles at Randolph College and Vibethink, as well as brand management and analysis at Rimm-Kaufman Group from 2007 to 2012. Jake holds a BA in History and Urban & Environmental Planning from the University of Virginia.