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POSITION OVERVIEW: Under the supervision of the Director of Manhattan NY Connects, the Program Manager is responsible for managing the call flow and services provided under the guidelines of NY Connects, servicing the borough of Manhattan.  The Program Manager is also responsible for meeting the demands of the program while supporting a team of staff that will meet community needs, providing high quality services in accordance with regulations. This position is part of the management team of Hudson Guild.

QUALIFICATIONS: The Program Manager of Manhattan NY Connects must have at minimum; a Bachelor’s degree in Social Work and/or related field, 1 to 3 years’ experience in the health and human service field, including service areas related to long term services and supports as well as in operations and supervision of staff. The Program Manager must have proficiency in google suites, Microsoft office and the ability to build reports and analyze data. He/She/They must possess excellent time management, attention to detail, organizational and communication skills and maintain the integrity of the organization at all times.

RESPONSIBILITIES:

• Ensure that staff are working toward meeting their monthly target goals and deliverables according to the guidelines of NY Connects.

• Assist in developing and implementing a monthly outreach plan that creates awareness of long-term services and supports to people of all ages and the disabled.

• Attend in-person and virtual health fairs and other community events to heighten awareness of NY Connects’ long-term services and supports.

• Identify and target vulnerable communities that are unaware of the NY Connects program

• Create and manage care transitions, with utilization of the “Back Home” tool to ensure all participants safely return home after being discharged from a short/long term care facility.

• Provide oversight to support staff ensuring they deliver adequate services, including information and assistance on long term services and supports as well as, option counseling and person-centered counseling.

• Data entry into PeerPlace for all services provided.

• Assist with conducting outreach and public education on all service areas.

• Assist in facilitating training in order to support the professional development and learning needs of staff.

• Monitor documentation entered into PeerPlace by staff to ensure accuracy and timely entries.

• Assist in monitoring the program's call system to ensure it is operable.

• Track and analyze program outcome measurements in order to add content to monthly, quarterly, and annual reports.

• Maintain a working knowledge of community resources and current trends that affect service areas on long term services and supports.

• Gather resources monthly to add to the NY Connects Resource Directory.

• Maintain outreach material for community distribution.

• Represent agency in community and interagency activities.

• Perform other duties as assigned.

WORKING CONDITIONS:  Typical office environment that requires frequent sitting, standing, walking, talking, hearing & reaching. Occasional stooping, crouching, and kneeling. As well as travel to multiple locations within the five boroughs as needed.

PHYSICAL REQUIREMENTS: Occasionally lift and/or move up to 25 pounds. Frequently read printed materials and computer screens. Frequently operate a computer keyboard, mouse, & other office equipment.

Hudson Guild is an Equal Opportunity Employer.