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William Liao is a seasoned data scientist currently employed at Postal since January 2022. Previously, at Indiana University Luddy School of Informatics, Computing, and Engineering, William held roles as Director of Operations and Associate Director in the Crisis Technologies Innovation Lab, where significant contributions included driving software adoption for the National Emergency Tele-Critical Care Network and leading a team to deliver a decision-support web app for economic development. William's experience also encompasses advisory roles and program management at Cook Medical, where projects focused on customer experience and data governance improvements. William’s academic background includes a Master of Science in Data Science and a Bachelor of Arts in Telecommunications, both from Indiana University Bloomington.