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Nathalie Langlois is an experienced professional in customer success strategy and operations, currently serving as the Director at HubSpot since June 2016, with a progression through various management roles within the company. Prior to HubSpot, Nathalie worked in the Dean of Students Office at Boston University, assisting with administrative tasks and special events. Additional experience includes roles as a Tech Lead at Efficient Era, Fundraising Coordinator at DIT Foundation, Software Engineer at Plugable Technologies, and Assistant Sales Manager at Tween Brands, showcasing a diverse skill set in management, engineering, customer support, and operations. Nathalie holds a Bachelor of Science in Business Administration and Management from Boston University.