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Jessica King is an experienced customer success and marketing professional with a diverse background in managing customer relationships and driving revenue growth. Currently serving as Team Lead and Principal Customer Success Manager at HubSpot since September 2013, Jessica has excelled in enhancing customer acquisition and retention for Enterprise customers, achieving a consistent 87% customer retention rate and saving $11,000 in monthly recurring revenue through proactive customer engagement. Previous roles at Digitas and Wayfair involved optimizing customer interactions and implementing successful training programs that significantly increased revenue and operational efficiency. Jessica holds a BA in Communications with a focus on Advertising and Business Administration from Plymouth State University.