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Jessica G. is an accomplished professional with extensive experience in customer success and project management, currently serving as Principal Customer Success Manager at HubSpot, where roles have included Senior Customer Success Manager and Team Lead for the Asia region. Previous experience includes senior positions at Process Creative, Materialised, Urban Cave, and 10 Group, managing high-value projects and leading teams to deliver strategic solutions for enterprise clients. Jessica holds a Bachelor of Science in Information Technology from the University of Technology Sydney and various design-related certifications, demonstrating a strong foundation in both technology and creative disciplines. Key achievements include streamlining operational processes and enhancing client relationships to drive business growth.