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James Roulston is a Customer Success professional currently serving as Team Lead at HubSpot since May 2022, following a role as Customer Success Manager. Previously, James worked at eBay from September 2020 to May 2022 as a UK SMB Advisor, focusing on enhancing customer experience and promoting seller performance on the platform. James holds a Master’s degree in Business Management from Maynooth University and has extensive experience at AIB, where roles included Branch Manager, Assistant Manager, and Relationship Manager, contributing to customer service excellence and revenue generation. Educational background also includes a Diploma in QFA from the Institute of Banking and a degree from the University of Glasgow.