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Sam Saunders is an experienced operations professional with a robust background in logistics and business excellence. Currently serving as the Head of Operations Support and Head of Client Logistics at Huboo since April 2021, Sam has developed expertise in change management, project management, and quality assurance. Prior to Huboo, Sam spent a decade at Direct Line Group, where various roles included Business Excellence, Sales Team Manager, and Customer Service Team Lead. Key responsibilities included driving continuous improvement initiatives, performance management, and implementing trading metrics to enhance sales culture and operational efficiency.