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Franklin Miller is an experienced information technology professional currently serving as an Information Technology Help Desk specialist at HTS Voice & Data Systems since September 2023. Prior to this role, Franklin worked as a Service Desk Analyst at ICON Consultants, LP and Sydata Inc, contributing to technical support and troubleshooting efforts. Franklin began in the IT field during a training internship as a Computer User Support Specialist at ACI Learning, focusing on Windows OS installation and network security. Additionally, Franklin has a background in CNC operations and quality assurance, with experience in roles at Sharp Glass, Oil Equipment Marketing, and Anthony Machine, where skills in machine operation, maintenance, and process improvement were developed. Franklin's education was completed at ACI Learning in 2021.