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Raphael Albrecht is a skilled Service Delivery Specialist at HRS Hospitality & Retail Systems, with previous experience as a Service Consultant at Fellowmind and as a Project Manager at Clock PMS+. Throughout a diverse career in the hospitality industry, Raphael has held various roles including HR IT Consultant at talessio GmbH and Hotel Manager Assistant at Premier Inn Deutschland. Notably, extensive expertise includes business transformation and front office management at NH Hotel Group, where responsibilities encompassed software support, process optimization, training, and operational oversight across multiple properties. Raphael began their career as a front desk employee at several establishments, culminating in a comprehensive background in hotel operations, staff training, and guest relations. Education credentials include a degree in hotel management obtained from 2006 to 2009.