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Accomplished senior manager excelling in employee engagement to maximize the highest service levels and ensure meeting productivity goals. Proven ability to define, analyze, and resolve customer inquiries and escalations while successfully managing with strong leadership, inspiring teams, and motivating others. 

Areas of Expertise

· Product Management

 · Client Onboarding

 · Organizational Leadership       

 · Call Center Administration 

· Customer Service

· Personnel Management

  · Client Relationship 

· Human Resources/Benefits

· Talent Development