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Josephine O. has a diverse work experience spanning several industries. Josephine most recently worked for HqO as the Head of Customer Success EMEA from January 2022. Prior to that, they held the position of Head of Customer Success UK & IRE from January 2020 to December 2021. Before joining HqO, Josephine worked at Scape Technologies as a Business Operations Manager from November 2018 to January 2020, and as an Operations Manager from January 2018 to October 2018. Josephine also has experience as an Area Manager at Aldi UK from July 2015 to December 2017. In addition, Josephine worked as a Bartender and Waitress at Calderfields Golf and Country Club from September 2010 to January 2015, and as a Human Resources Assistant at James Lister & Sons Ltd for a brief period in June and July 2014.

Josephine O. started their education at Sutton Coldfield Grammar School for Girls, where they completed their high school education from 2005 to 2010. Josephine then attended Bishop Vesey's Grammar School from 2010 to 2012 and obtained their A Levels. In 2011 and 2012, they studied Ethics in Real Life (A181) at The Open University. Josephine attended Durham University from 2012 to 2015, majoring in Philosophy and earning a Bachelor of Arts with Honours (BA Hons) degree. Josephine furthered their education by completing a Diploma in Human Resources Management at Open Learn in 2014. In 2018, Josephine pursued a Diploma in Legal Studies, General at XSIQ. Josephine also completed a course on GDPR and Data Protection at CPD in the same year. In 2020, they attended the Yale School of Management for an Introduction to Negotiation: Strategic Playbook for Becoming a Principled and Persuasive Negotiator, although they did not earn a specific degree for this course.