ÂÜÀòÂÒÂ×

Susan Tomlinson has extensive experience in customer service and healthcare administration, with a career spanning over two decades in various roles. Currently seeking employment since June 2019, Tomlinson has served as a Customer Service Representative at Anthem, Inc. since September 2017, following a position as Clinical Administrative Coordinator at UnitedHealthcare from 2012 to 2016. Previous roles include Customer Service Advocate II at Health Net, where responsibilities included resolving complex service issues and advising on Medicare and Medicaid benefits, and Enteral Coordinator at Collins IV Care, managing patient intake and order processing. Tomlinson possesses strong knowledge of HCPC and ICD coding, effective complaint resolution skills, and a proven ability to mentor new hires and assist management with escalated issues. Educational background includes studies at Housatonic Community College and completion of high school at Shelton High School.