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Paulena Miles is an experienced professional in the insurance and customer service sectors, currently serving as a Medicare Sales Agent at HPOne since August 2019, providing personalized consultations and assistance to clients in selecting suitable insurance plans. Paulena has held the position of President at Miles and Son Services, Inc. since February 2008, managing full-service junk removal, moving, and delivery services. Prior experience includes working as a Customer Service Associate at UnitedHealthcare from February 2007 to April 2013, where responsibilities encompassed handling calls related to billing and enrollment. Paulena previously served as a Loan Officer at Associate Home Loan of Florida Inc. from February 2004 to November 2007, managing client mortgage processes. Paulena's career began in the United States Army as a Unit Supply Specialist from January 1992 to January 1996, supervising a unit of soldiers. Educational qualifications include an Associate's degree in Business Administration and Management from Hillsborough Community College and a certification from Champions School of Real Estate.