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Johnny Garcia is an experienced IT support professional with a strong background in customer service and technical support. Currently serving as a Desktop Support Specialist at HPOne since October 2020, Johnny has developed skills in troubleshooting and resolving a variety of technical issues. Previously, Johnny worked as a Product Support Specialist at Frontpoint, where responsibilities included handling customer inquiries and escalating issues as needed. Johnny also served as a Bilingual Technical Support Representative at Asurion, overseeing a team of Customer Support Technicians and providing comprehensive technical assistance across multiple platforms. Johnny's military experience as a Sergeant in the United States Marine Corps Reserve emphasized logistical support and leadership skills. Additionally, experience as a Fiber Optic Technician at Talus and a Sales & Customer Service Representative at Sears showcases versatility in both technical and customer-facing roles. Johnny holds a Google IT Support Professional Certificate from Merit America, further solidifying expertise in IT support.