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Jennifer Nelson, PMP CSM, is a seasoned professional with extensive experience in project management and customer success. Currently serving as a Digital Project Manager and Customer Success Manager at Hoverstate, a SoftServe company since August 2021, Jennifer previously held the position of VP of Customer Success/Project Manager at InfoStreet from August 2012 to August 2021, where responsibilities included leading Support and QA teams, co-managing the Development team, and implementing new processes for project execution. Earlier roles include Marketing Manager, Editorial Intern at Creative Age Publications, Administrative Assistant at Bowen & Elam Accounting, Keyholder and Sales Associate at Lane Bryant, and Assistant Manager/Sales Associate at GameStop. Jennifer holds a Bachelor of Arts in English: Creative Writing from California State University, Northridge, and an Associate of Arts in English Language and Literature/Letters from Pierce College.