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Alyssa Simpson is an experienced healthcare professional with a strong background in patient services and medical records management. Currently serving as a Senior Patient Services Representative at Houston Methodist since June 2022, Alyssa oversees front-end activities, provides training for less experienced staff, manages patient escalations, fulfills medical records requests, schedules new patient referrals, verifies insurance benefits, and performs check-in/check-out duties. Prior roles include Referral Intake Coordinator at Memorial Hermann Health System, where Alyssa processed home health referrals and coordinated discharge planning, and Lead Medical Records Representative/Service Coordinator at RiverKids Pediatric Home Health Therapy Agency, managing medical records requests across multiple locations. Alyssa also held positions as a Patient Access Representative II at Memorial Hermann Health System and CHRISTUS Health, focusing on patient registration, appointment scheduling, and financial information collection.