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Val Theadom is currently working as the Sector Development & Learning Manager at The Housing Ombudsman since April 2014. Prior to this role, Val gained extensive experience in the field of Organisational Development and Learning & Development at various reputable organizations such as London Borough of Hackney, Essex County Council, and Colchester Hospital University NHS Foundation Trust. Val's expertise includes implementing performance management frameworks, developing HR policy frameworks, and leading team development initiatives. Val holds a MA in Human Resource Management from BPP Business School and Anglia Ruskin University.