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Rachel Smith is an Adjudicator at the Housing Ombudsman since January 2023. Prior to this role, Rachel held various positions at Epping Forest District Council from April 2002 to January 2023, including Team Manager, Interim Service Manager, Area Housing Manager, Assistant Area Housing Manager, and Housing Officer. Rachel also worked as a Housing Officer at BROMFORD CARINTHIA HOMES LIMITED from April 1997 to April 2002. Rachel earned a MA (Hons) in Housing Law & Practice from the University of Westminster in 2006, and a Bsc Hons in Science and the Environment from De Montfort University in 1997.