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Paul Horgan is a highly experienced professional who has worked in various managerial roles in housing and project management for over two decades. Paul has managed teams, contracts, policies, and procedures to improve the efficiency and effectiveness of services in organizations such as Tower Hamlets Homes, Chelmsford City Council, and Enfield Homes. Paul's extensive experience includes handling customer feedback, performance management, budgeting, and project delivery. Paul is currently serving as the Dispute Resolution Manager at Housing Ombudsman.