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Crystal M. James has several years of work experience in the housing industry and financial services sector. Crystal M. worked at the Housing Authority of the City of Austin as a PBRA/LIHTC Community Director, where they supervised and mentored a team focused on promoting human capital. Crystal M. also collaborated with community organizations to provide programs for Housing Authority residents. Prior to that, Crystal worked at Chase as an Assistant Manager, overseeing compliance operations and managing budgets. Crystal M. encouraged staff to perform optimally and maintained adequate cash supply for daily operations.

Crystal M. James, DHS, HCCP, PHM has a comprehensive education history. Crystal M. obtained their Doctor of Human Services degree with a specialization in Advanced Program Evaluation and Data Analytics from Capella University, where they were also a President's List honoree for multiple terms in 2018 and 2019. Prior to that, Crystal completed their Master of Business Administration (M.B.A.) with a specialization in Finance from American InterContinental University. Crystal M. also holds a Bachelor of Business Administration (BBA) degree in Business Administration and Management, General from Texas State University, and an Associate of Science (AS) degree in Business Administration and Management, General from Austin Community College.

In addition to their academic qualifications, Crystal has acquired various certifications in the housing industry. Crystal M. is a Housing Credit Certified Professional (HCCP) certified by the National Association of Home Builders. Crystal M. has also completed the Blended Occupancy Management Specialist program offered by Nan McKay and Associates (NMA). Crystal further holds certifications as a Certified Public Housing Management Specialist through the National Association of Housing and Redevelopment Officials (NAHRO), a Multifamily Housing Specialist through NMA, a Public Housing Rent Calculation Specialist through NMA, and a Tax Credit Specialist through the National Center for Housing Management. Additionally, they have completed the Mental Health First Aid training provided by the National Council for Behavioral Health.

Overall, Crystal M. James has a distinguished educational background and an extensive range of certifications in the field of human services and the housing industry.