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Pam has 30 years of experience working in the housing sector in a mixture of general needs, supported, and older person housing, working for local authorities, large-scale stock transfers, and housing associations.

Pam began her career as a housing trainee and has held roles at a variety of levels in housing management, legal services, resident engagement, leasehold, and supported housing.

Previously, she has held roles as; Head of Neighbourhoods in Braintree (Essex), Assistant Director of Retirement Housing and Director of Operational Transformation at Hanover, and most recently Head of Retirement Living (North) at Housing 21 before being appointed Executive Director of Retirement Living in 2020.

Pam is passionate about resident engagement and supporting all residents to maintain healthy tenancies.