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George Head currently serves as a Senior Service Desk Operator at Housing 21, where responsibilities include registering and classifying Service Desk calls to ensure the swift restoration of IT services, as well as processing Service Requests in accordance with SLAs. Prior to this role, George worked as a Service Desk Analyst at AMARI METALS LIMITED, managing user workspace devices and providing support for various Microsoft and networking technologies. George's career began with IT Technician Trainee experience at IT Career Switch, followed by an Administrative Officer position in the UK Civil Service, focusing on anti-fraud initiatives. George holds a Bachelor of Arts degree from the University of Gloucestershire and is pursuing a Cybersecurity Traineeship.