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Tosh R. Junior is a versatile operations and customer experience leader with extensive global experience in IT service delivery, technical support, and customer success. Currently serving as Global Director of Operations & Customer Experience at Rithum, Tosh has previously held significant roles at organizations such as Atlassian, AutoNation, World Fuel Services, GE, Citrix, Unisys, T-Systems, Aircell, and Atos. Tosh's expertise encompasses managing large teams, P&L responsibilities, and driving operational excellence across diverse environments. Educational qualifications include a Bachelor of Business Administration from the University of Illinois Urbana-Champaign and a Master of Business Administration in Computer Information Systems from West Texas A&M University. Tosh is also a certified Project Management Professional (PMP), Certified ScrumMaster (CSM), and Lean Six Sigma Black Belt (LSSBB).