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Sam Howes is a seasoned professional with extensive experience in customer support and operations management, currently serving as a Senior Solutions Architect at Hotelchamp since April 2022. In this role, Sam demonstrates technical solutions, provides support to eCommerce customers, and implements Conversion Rate Optimization strategies, collaborating with cross-functional teams to drive growth. Prior positions include Customer Support Manager at The Adecco Group, Operations Lead at HomeSun, and various management roles in the hospitality industry, where Sam consistently prioritized customer satisfaction and operational efficiency. Sam holds a degree in Events Management from City, University of London and has a strong academic background in communication, media studies, biology, and psychology.