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Gabriel Luna is a front desk receptionist and concierge at Hotel Emiliano since August 2022, with a focus on customer service through various channels and managing guest check-ins and check-outs according to Small Luxury Hotels standards. Previously, Gabriel worked as a guest service attendant at Grupo DPSP from November 2020 to August 2022, overseeing daily operations, employee scheduling, and customer interactions. Additionally, Gabriel has experience as a sales consultant with a focus on skin and beauty products, and began a career in education as an intern at Escolas Digital Max, where responsibilities included teaching English. Gabriel holds a Bachelor's degree in Tourism from Universidade Federal Rural do Rio de Janeiro and completed secondary education at Colégio Estadual Duque de Caxias.