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Kevin McQuade is an experienced hospitality professional with a strong emphasis on concierge services. Currently serving as Lead Lobby Concierge at Hotel Bennett since March 2022, Kevin is responsible for assisting guests with reservations and mentoring the concierge team. Prior roles include Concierge at The Sanctuary at Kiawah Island Golf Resort, where Kevin contributed to the luxury guest experience, and Chief Concierge at Courtyard by Marriott Charleston Historic District, known for anticipating guest needs to enhance customer satisfaction. Additionally, Kevin held the position of Chief Concierge at Holiday Inn Historic District, where innovative techniques led to a significant rise in the hotel’s TripAdvisor ratings. Kevin's educational background includes training at Travel Careers International and New York Institute of Technology.