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Georgi Kaloyanov possesses extensive experience in service operations and technical support, currently serving as Sr. Manager of Service Operations L1 at Hostway Services, Inc. since June 2008. Previously, Georgi held roles as Technical Support Manager and Knowledge Base Manager & Customer Care Tier 2 Team Leader at Aplus.Net from February 2004 to June 2008. Georgi's academic background includes a Master's degree in Informational Systems and a Bachelor's degree in Applied Mathematics, both obtained from Sofia University, with studies spanning from 1999 to 2005.