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Rod Johnson has been a key contributor at Hostgator.com since February 2015, progressing from Quality Assurance Specialist to Manager of Escalated Support, and currently serving as Senior Manager of Escalated Support since April 2018. In this role, Rod Johnson successfully migrated the ticket workflow into Salesforce and developed Workforce Management (WFM) reporting, which includes outbound calls and CSAT scoring. Significant achievements include refining policies to reduce daily escalations by 200, equivalent to three full-time employees, and saving over $285,000 annually through improved data restore processes. Rod Johnson holds a Bachelor of Science in Chemistry from Baylor University, earned between 1981 and 1985.