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Mary E. Goodwn Freeling is a seasoned technical support and customer support analyst with extensive experience in troubleshooting and assisting clients across various industries. Currently employed at Cricket Wireless since January 2017, Mary provides remote technical support for payment terminals, printers, and the porting of phone numbers. Concurrently, since July 2016, Mary has supported school districts as a customer support analyst at Horizon Software International, addressing inquiries related to the OneSource application. Previously, Mary's roles included providing technical support for Chick-fil-a, troubleshooting healthcare software at Vitera Healthcare Solutions, and assisting users with Peachtree Software at Sage. Mary holds a Bachelor's Degree in Administrative Management from Clayton State University and an Associate's Degree in Health Information Technology from DeVry Institute of Technology.