Rachel Frazer is a seasoned professional with extensive experience in operational transformation and management at Horizon Power since November 2008. As the Manager of Operational Transformation, Rachel leads significant business initiatives valued over $20 million, focusing on the Utility of the Future and Operations Evolution programs. Previous roles include Acting Senior Regional Operations Manager, overseeing a team of over 60 employees to deliver safe power supply, and Implementation Manager for Digital and Core Systems, driving innovation for enhanced service excellence. Rachel also has experience in public affairs from Market Creations and holds a Grad Cert in Business Administration and an MBA from Murdoch University, along with a Bachelor of Arts in Journalism and Public Relations.