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Monica J. currently serves as the Business Office Manager and Accounts Receivable Coordinator at HopeTree Family Services since March 2022. Previously, Monica was the Manager - RCM Education Analyst Trainer at Carilion Clinic from March 2016 to February 2022, where responsibilities included serving as the primary liaison for Revenue Cycle Education and delivering training for various departments. From January 2000 to April 2015, Monica was a Senior Tax Advisor at H&R Block, focusing on client growth initiatives and tax return preparation. Earlier in their career, from January 1988 to July 2014, Monica worked at Allstate as a Policy Administration Auto Manager, dealing with renewal errors and high-volume calls during weather-related catastrophes. Monica holds an Associate of Arts and Sciences (AAS) in Human Resources Management from Virginia Western Community College and a Nursing Assistant degree from Jefferson College of Health Sciences, in addition to education at Roanoke Higher Education Center from 2018 to 2020.