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Jessica Shoup has a diverse work experience. Jessica is currently the Director of Global Outreach at Hope Church starting from January 2020. Prior to that, they worked as the Community Engagement and Education Lead at Restore Corps from September 2019 to January 2020. Jessica spent the majority of their career at FedEx where they held the role of Marketing Manager from August 2006 to August 2019. During their time at FedEx, they worked in various areas such as Digital Marketing, Sports Marketing, Customer Engagement, and Product Marketing. Some notable achievements include leading cross-functional teams to develop a global messaging platform, resulting in increased revenue, and directing a customer acquisition effort that led to significant enrollments.

Jessica Shoup completed their Bachelor of Business Administration (BBA) degree in Marketing from The University of Toledo, where they attended from 2000 to 2004. Jessica is currently pursuing a Master's in Biblical Counseling from Dallas Theological Seminary, with no specified end year. In addition to their formal education, they have obtained certifications in Biblical Discipleship from Downline Ministries, Certified Facilitator from BIBLICAL EDUCATION BY EXTENSION, IN BEE WORLD, INC, Certified SAFe Agilist from Scaled Agile, Inc., and Human-Centered Design from IIT Institute of Design. However, no information is provided regarding the specific month or year of obtaining these certifications.