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Sanaa GENET MONQID has extensive experience in client services and team management, currently serving as Responsable Service Clients at HomeServe France since December 2005, overseeing a team of 45 individuals including 4 managers and 1 coach commercial. Sanaa GENET MONQID previously held roles such as Responsable Service des coûts des interventions, where management included mixed teams of technicians and auditors, and Team Manager, responsible for training and performance evaluations. Prior experience includes managerial positions at Transcom and SFR, focusing on sales and customer support teams. Sanaa GENET MONQID holds a Master 2 in Management et Administration des Entreprises from iaelyon School of Management and a Licence in Management des centres de contact client from Université Lumière Lyon 2.