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Florence Gibold is an experienced professional in customer service and operations management with a strong background in team leadership. Currently serving as Responsable Service Clients Assistance and Responsable Plateau d'Assistance at HomeServe France since September 2019, Florence previously held the role of Responsable Service Client SAV at Groupe Atlantic from November 2011 to April 2020, where management of four teams grew from 10 to 24 members. Prior to that, positions at thyssenkrupp Elevator included Responsable Service montage and Responsable Technique SAV, focusing on team management and regulatory compliance. Florence began their career at Castorama France as Responsable logistique, overseeing logistics for a team of 25 individuals. Florence holds an engineering degree in Physics from Polytech Clermont.