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Ramon T. currently serves as an Escalation Manager at Choice Home Warranty since February 2022. Prior to this role, Ramon held various positions at Direct Energy from May 2015 to October 2023, including Customer Experience Trainer and Customer Service Team Lead. Ramon also served as Customer Service Manager at Fin Branding Group, LLC from April 2011 to November 2014. Earlier in Ramon's career, from March 2004 to June 2010, Aon Hewitt employed Ramon as Enrollment Team Manager and Senior Customer Service Associate.