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John Woolfenden is an accomplished professional with extensive experience in scheduling and operations management. As the Scheduling Manager at Home Decor GB Ltd since November 2015, John leads a revitalized scheduling team, optimizing coordination of installation teams and implementing innovative planning features. Prior to this, John served as a Technical Customer Partner at Innovation Group (Pty) Ltd, creating resource management models during a period of rapid growth. Additionally, experience at UKDN Waterflow included roles such as Senior Claims Co-Ordinator, where leadership of a call center team focused on enhancing client perceptions, and Operations Scheduler, managing extensive planning across multiple crews. Early career roles included administrative support at Action for Children and conservation efforts at Castle Bromwich Hall Gardens. John holds a Bachelor of Science in Geography from Swansea University.