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Josh Briggs is an experienced customer operations manager currently with HOM Furniture, where responsibilities include managing a high-volume customer service department and creating a virtual business-to-consumer platform that increased labor efficiency by 30%. Prior to this, Josh held the position of regional manager at Restoration Hardware, overseeing warehouse operations across 13 metropolitan markets and capturing 18% of the market share through efficient logistics and strong relationships with 3PL providers. Earlier experience at Furniture Row Companies included roles as delivery manager, warehouse manager, and lead receiver, focusing on improving delivery service efficiency and coordinating vehicle maintenance. Josh holds a Bachelor of Science degree in Social Sciences from Kansas State University.