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Shannon Jeropke is a seasoned technical support professional with extensive experience in IT and customer service roles. Currently serving as a Technical Support Specialist at HOLLY HUNT since December 2020, Shannon has previously worked as a Help Desk Analyst at Salvi, Schostok & Pritchard and as an End User Computing Administrator at Paylocity, where responsibilities included technical support for various devices, managing migrations, and maintaining systems such as Active Directory and Office 365. Shannon's background also includes roles in helpdesk management, business development, and advocacy, demonstrating a diverse skill set and a strong ability to assist users and optimize technology solutions. Educational qualifications include a Bachelor's degree in History from the University of Illinois Chicago and a CompTIA A+ Certification from the College of DuPage.