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Kaitlyn Souter has extensive experience in quality control and technical support within the construction materials industry, currently serving as Quality Control Manager at Lafarge since August 2013, following a role as Quality Control Supervisor. Kaitlyn's responsibilities include directing quality technicians, solving operational challenges, and providing customer support. Prior experience includes working as an Aggregate Quality Technician at Lafarge Canada (2010-2013) and as a Pharmacy Technician at Orchardview Pharmacy (2004-2010), where skills in detail orientation and customer interaction were developed. Kaitlyn also completed a co-op as a Wastewater Research Technician at Environment Canada in 2009, gaining strong organizational and management skills. Educational background includes a diploma in Biotechnology-Health from Mohawk College.