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P. Terry Ciancio is a seasoned technology and infrastructure professional with extensive experience in enhancing client support models and managing cross-functional teams. Currently serving as Director of Technology & Infrastructure at HOCS Consulting Inc. since March 2015, P. Terry Ciancio focuses on improving client retention and satisfaction through the implementation of effective policies and processes. Previously, as Head of Client Services at Another 9 LLC from October 2011 to October 2014, P. Terry Ciancio led a team of 23 engineers and technicians in optimizing customer service and helpdesk operations. Earlier career at HBO as a Senior Technical Analyst involved overseeing significant IT initiatives, including migrations for multiple software platforms, showcasing a strong background in managing complex technical projects.