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James Kane is an experienced professional in customer care and management, currently serving as the Responsive Repairs Team Manager at HMS since July 2023. Prior roles include Section Leader at Bakkavor, Customer Care Team Lead at CarFinance 247, and Team Manager at B&M Retail. James also has extensive experience in financial services, having held the position of Director at JAK Financial Services Limited, where responsibilities included managing complaints resolutions. Additionally, James worked as a PPI Complaints Resolution Manager at one of the Top 4 contracting companies and as a PPI Reviewer at Huntswood. Education was completed at St Thomas Beckett from 1995 to 2000.