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Sami Lahtela has a strong background in mobile device testing and customer issue management, with experience at companies like HMD, Nokia, and Microsoft. Currently working as the GM of Security and Engineering Services at HMD Global, Sami has held various leadership roles in engineering, project management, and customer technical acceptance throughout their career. With a Bachelor's degree in Business and Administration with a focus on Information Technology, Sami's expertise lies in driving improvements in issue management processes and practices within the mobile device industry.